FAQ

Shipping

All our cheeses are sent via Toll DX next day delivery.

They are shipped with ice packs, foil bubble wrap and boxed to protect them and to keep them chilled.

We suggest they are immediately refrigerated upon receipt to ensure quality.

We currently ship orders on Tuesdays and Thursdays with Toll DX delivery.

For major cities and locations

If you order Thursday, Friday, Saturday, Sunday or Monday your order will dispatch Tuesday and arrive to you on Wednesday or Thursday.

If you order Tuesday or Wednesday your order will dispatch Thursday and will arrive to you on Friday.

For regional locations

All orders to regional locations will dispatch on Tuesday to ensure delivery by Friday.

Please arrange to have your delivery sent to address that someone will be available to receive it. All orders are sent with ice packs and wrapped in foil bubble wrap and boxed but it will need to be refrigerated immediately upon receipt to ensure the quality of your cheeses.

General

Privacy Policy of Noshing

Noshing operates the noshingnaturally.com.au website, which provides the ability to purchase our products online.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the noshingnaturally.com.au website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

All of our products are dairy free and made in a dairy free facility.

All of our products are gluten and wheat free but are made in a facility that also produces gluten and wheat products.

All of our products are vegan and made in an animal product free facility.

Please check here to see our current list of stockists for our cheeses and cheesecake pots.

We also sell our products through our direct to the public shopfront at Love Street Kitchen, 25 Love Street Cloverdale as well as our online store https://noshingnaturally.com.au/shop/

If you are interested in becoming a stockist or have any questions regarding our products please email us at noshingnaturally@gmail.com.

All of our products are gluten/wheat free, dairy free, egg free, refined sugar free, animal product free.

Our products do contain seeds and nuts including peanut, coconut and tree nuts.

Please note that all products, including products not containing nuts and seeds on the listed ingredients, are processed on equipment that comes in contact with nuts and seeds and can potentially include traces amounts of these ingredients.

We would not recommend our products to people highly allergic to peanuts or other tree nuts and sesame seeds.

If you are worried about a specific allergy or about how our products might affect a specific condition please consult your doctor or medical professional.

Cheesecakes

Our cheesecakes crusts have a nut and maple syrup or date base.  The cheesecake fillings and toppings  have a cashew cream and coconut oil base and are sweetened with maple syrup. All flavours and colours are natural and plant based.

Please contact us if you need further information on any of our flavours.

If you have purchased a custom made cake then it may be defrosted as per our storing instructions and served on its cake board.

If you have purchased our mini cheesecakes they can be served directly in their dessert cups.

As our products are natural and do not contain stabilisers and preservatives they are temperature sensitive and are best handled when frozen to maintain the look of the product.

Our cheesecakes are best kept in the freezer until the day of serving.

We recommend removing them from the freezer 30 minutes to 1 hour before serving. They can also be defrosted slower in the refrigerator.

Cheese

We use 100% Extra Virgin Olive Oil for our Marinated Feta. This means that it will solidify in the refrigerator. To revert back to liquid just leave it at room temperature for around 10 minutes and then enjoy!

The majority of our cheeses are designed to be served as part of a cheese platter but how you choose to serve and eat them is up to you and your imagination!

If using on a cheese platter they are best kept refrigerated right until you are planning to open the packaging as they will soften at room temperature, some cheeses more than others, so keeping them cold will ensure they are easier to remove and plate up.

All our cheeses are made from homemade almond milk and are soy free and dairy free.

Our cheeses are vacuum sealed to maintain freshness.

Once opened the cheese is best consumed within 7 to 10 days.

Wrap tightly in cling film and store in the refrigerator.

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